REACH YOUR POTENTIAL | COLLABORATE WITH AMAZING PEOPLE | MAKE CHANGE HAPPEN

Do you have the skills, passion, and commitment to transform our clients for the better? Are you ready to be a changemaker? If so, join us.
North Highland is the world’s leading change and transformation consultancy. Simply put, we make change happen like no one else. And we’re on the hunt for a new Lead, Contract Setup & Billing.

YOU WILL:

• New hire training and on-going training of team members
• Participate in mid-year and yearly performance review process
• Identify and escalate issues to Management related to employee performance, invoicing, AR and late billing
• Maintain a limited portfolio of customers
• Monitor Late Billings, Days Sales Outstanding, and Accounts Receivable reports and dashboards for your accounts as well as your team’s accounts
• Act as first point of contact for questions and escalations from team members
• Review new contracts for proper setup as well as ongoing maintenance of existing contracts
• Audit all transactions and tasks utilizing PowerBI dashboards and WorkDay reports on a regular basis
• Assist management with documenting and improving current processes to increase efficiency and identify gaps
• Monitoring and track payments made for corresponding invoices to ensure North Highland receives payment in a prompt manner
• Maintain elevated customer service focus both to our internal client engagement teams and external clients while helping the internal client engagement teams follow our processes
• Develop collaborative relationships with field management to bring awareness systematically and proactively to potential risks and issues
• Other duties as assigned

IDEALLY, WE’D LIKE:

• 3-5 years in a billing and/or contract setup focused role
• Strong Microsoft Suite Skills (Excel, Word, Outlook, etc.) including Pivot Tables and Data Analysis
• Excellent communication, organization, and attention to detail
• Ability to maintain strict deadlines and ensure responsibilities are completed in a timely fashion
• Ability to work independently in a fast-paced, matrixed environment while demonstrating supportable business judgment and informed, accurate decision-making skills
• Strong knowledge of contract setup and billing functions and standards
• Positive attitude and ability to excel in a changing environment
• Willingness to adapt and adopt new processes and functions
• Keen interest in working in a team environment including strong interpersonal skills
• Outstanding written and oral communication skills, ability to express complex situations clearly and succinctly

TRANSFORMING CLIENTS. TRANSFORMING CAREERS.
Success—for both our clients and our colleagues—is all about putting people first and doing great things together. We believe that when we work as one team, we can take action today to build lasting capability for tomorrow.
We strive to have the most enviable culture on the planet, inspiring people to reach their full potential. Here’s how we make it happen:

• Intentional, flexible growth. We never want you to settle. Leading your own growth and transformation is your prerogative—one which we’ll help you nurture and develop every step of the way. We’ll inspire you to learn, teach, and ultimately carve your own path. That means you grow, we grow, and so do our clients.
• People-first, and then some. It goes without saying that people come first, but what comes next? Our people are always at the heart; your wellbeing and success is built on a collective understanding that every one of us can be a coach, a friend, and a fantastic listener—regardless of job title. We think of it as a celebration of individuality, difference, and diversity.
• Make your own change happen. With us, your curiosity and creativity know no bounds. The reins are off. All we ask is that you have the courage to transform yourself and those around you—colleagues and clients alike. If you’ve got the drive to become a changemaker, we’ll do the rest.
• Enviable Total Rewards. We inspire our employees to do their best work. Our Total Rewards Program encompasses Medical, Dental, Vision, STD/LTD, Life Insurance, FSA/HSA, 401(k) contribution, and a variety of other perks like a dedicated Health Advocate, Family Planning, Parental Leave, and Tuition Reimbursement. Additionally, we employ a Flexible Time Off vacation policy, wellness initiatives, and other programs around diversity and inclusion, Learning and Development, and social engagement.
• We offer performance-based bonus incentives for eligible roles. In addition, this role has a competitive base salary of: $85,000 - $95,000.

READY TO MAKE CHANGE HAPPEN?
North Highland makes change happen, helping businesses transform by placing people at the heart of every decision. It’s how lasting progress is made. With our blend of workforce, customer, and operational expertise, we’re recognized as the world’s leading transformation consultancy. We break new ground today, so tomorrow is easier to navigate.
Founded in 1992, North Highland is regularly named one of the best places to work. We are a proud member of Cordence Worldwide, a global network of truly connected consultancy firms with the ability to think and deliver together.

This means North Highland has more than 3,500 experts?in?50+ offices around the globe on hand to partner with you.?

For more information, visit northhighland.com and connect with us on LinkedIn, Twitter, Facebook, and Instagram.
Please note that applicants must be authorized to work in the United States without the need for visa sponsorship by North Highland. Work visa sponsorship will not be provided, either now or in the future, for this position.
North Highland is an Equal Employment Opportunity (EEO)/Affirmative Action employer. All qualified applicants will receive fair and impartial consideration without regard to race, color, sex, gender identity, religion, national origin, age, sexual orientation, disability, veteran status, or any other characteristic protected by law.