Job description

SUMMARY: Responsible for performing production duties (picking, packing, and shipping) and assisting management to ensure that orders are processed in an efficient, organized, and timely manner. Expected to understand all aspects of the physical fulfillment of orders. Required to assist in order processing and printing of shipment labels, depending on order volume.

DUTIES AND RESPONSIBILITIES:
Will include but not limited to the following:

• Adhere to and exemplify behaviors aligned with company core values. o Ho’ohana: We work with Passion & Purpose o Pono: We Choose to Do What is Right o Laulima: We Work Together o Mālama: We Care o Kuleana: We Take Ownership & Responsibility
• Fosters a sense of teamwork and collaboration by supporting an employee culture that is aligned with HCC values and operating principles. Ensures all employees are treated consistently, fairly, ethically, and respectfully
• Consistently follow departmental directions and adhere to all product specifications, food safety and quality
• Ability to follow standard operating procedures to ensure that production requirements and standards are consistently met
• Fulfill (pick, pack, and ship) all orders accurately and in a timely manner
• Responsible for adhering to all Good Manufacturing Practices (GMP’s)
• Efficiently assemble orders while following quality standards
• Rotates among duties within the order fulfillment area including, picking, packing, shipping label printing, ice gel/shipping supplies replenishment, “makes” production, and pallet building
• Maintain workstation in a clean and organized condition
• Move product using the WMS System and conduct cycle counts
• Examine and verify products across multiple stages of the fulfillment line to ensure correct item, count and label
• Conduct pre/post-operational daily tasks including ordering finished products, completing daily order and inventory logs, and replenishing shipping supplies
• Assist in order processing using various computer shipping programs: o Organize and separate customer packing slips/invoices based on fulfillment processes
• Perform quality control of orders to ensure errors are corrected before reaching fulfillment production o Distribute master pick lists and packing slips to designated fulfillment production areas o Print shipping labels
• Assist Customer Service and Revenue centers in researching orders not received or damaged to achieve quick resolution
• Assist in training new employees on company and department policies and procedures
• Meet and exceed company standards on a consistent basis
• Consistently demonstrate a sense of urgency
• Communicate suggestions, ideas, and solutions to management to improve current operations
• Cross train with other department members for maximum flexibility
• Perform all other Order Fulfillment related tasks as assigned
• Willing to work flexible hours and overtime as required

EDUCATION/EXPERIENCE:

• High school diploma or equivalent

SKILLS:

• Represent the company brand image and share aloha to all customers, business partners, and co- workers at all levels throughout the company
• Must demonstrate strong attention to detail with the ability to multitask in a fast-paced work environment
• Strives to achieve company goals and objectives in service, branding, sales, and customer commitment.
• Strong communication and teamwork skills
• Strong work ethic and attention to detail
• Able to prioritize tasks
• Able to read and understand various documents, forms, and reports
• General computer skills
• Basic arithmetic skills
• Customer service oriented with a positive attitude

PHYSICAL DEMANDS:

• Able to stand/ walk for up to 8-10 hours
• Able to frequently push, pull, bend, and reach throughout the scheduled work shift
• Able to lift and/or move up to 25 lbs.

Job Type: Full-time

Pay: From $16.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday
• Overtime
• Weekend availability

Work Location: One location

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