You’ll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.

At UnitedHealthcare , we’re simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and equitable. Ready to make a difference? Join us and start doing your life’s best work. SM

This position will lead the operational process improvement and infrastructure development efforts focused on the operational issues that arise with the transfer of financial risk from UHC to the provider entity. As these types of provider arrangements expand significantly, it is critical that the issue submission channels, as well as, the routing and resolution processes, operate effectively and efficiently This position will serve as the VBR operational lead to partner with the various internal business partners to develop the framework and process infrastructure to facilitate the optimal resolution of these issues.

This will improve the care provider experience by reducing issues provider are experiencing and the administrative burden that the provider risk issues place on both UHC and the delegated provider. This position will utilize their project management and analytical skills, as well as extensive knowledge of the business and the business processes to implement operational standards and excellence.

This position is full-time. Employees are required to work our normal business hours of 8:00am – 5:00pm. It may be necessary, given the business need, to work occasional overtime or weekends.

*All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy.

Primary Responsibilities:

• Collaborate with leaders and Team to coordinate the development and evolution of tools used to operationalize the transition to an analytical culture in VBR including but not limited to SharePoint, Tableau dashboard evolution, Scorecard and reporting
• Collaborate with the Team to develop and implement solutions that support operational goals within the Issue Resolution Team
• Partner with leaders and learning solutions team to develop and evolve a formal curriculum for roles within the Issue Resolution Team
• Partner with the VBR team to identify opportunities to develop and implement improvements related to how we capture various inputs for documentation and reporting such as root cause, issue type and closure codes.
• Build and maintain relationships with internal business partners to proactively remediate solutions identified through the VBR Team resulting in reduction of incoming issues to the VBR Team
• Recommend and develop standardized operations disciplines within the Issue Resolution Team that result in outcome focused analysis, support reduction of issues and increase efficiencies within the organization

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma / GED (or higher)
• 3+ years of leading operations initiatives
• 3+ years of experience developing and implementing business process change initiatives, including documentation
• 3+ years of experience with process improvement, workflow, benchmarking and/or evaluation of business processes
• 3+ years in communicating and presenting (verbal and written) complex operational information
• 3+ years of experience leading/driving meetings and conversations
• Experience with Microsoft Word (create and edit documents), Microsoft Excel (Pivot tables, formulas, VLOOKUP, reports)
• Ability to work our normal business hours of 8:00am to 5:00pm, Monday - Friday

Preferred Qualifications:

• Bachelor’s Degree (or higher)
• Experience in the Health Care industry
• Knowledge of Value Based Contracting or Capitated Delegated Division of Financial Responsibility business models
• Green Belt or equivalent project management experience

Telecommuting Requirements:

• Required to have a dedicated work area established that is separated from other living areas and provides information privacy
• Ability to keep all company sensitive documents secure (if applicable)
• Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service

Soft Skills:

• Analytical skills, critical thinking, and problem analysis
• Intellectually curious
• Bias for action
• Relationship Skills
• Change Management experience
• Ability to prioritize and effectively handle multiple priorities
• Ability to work independently

Careers with UnitedHealthcare. Work with a Fortune 5 organization that’s serving millions of people as we transform health care with bold ideas. Bring your energy for driving change for the better. Help us improve health access and outcomes for everyone, as we work to advance health equity, connecting people with the care they need to feel their best. As an industry leader, our commitment to improving lives is second to none.

California, Colorado, Connecticut, Nevada, Washington or New York, Rhode Island Residents Only: The salary range for California / Colorado / Connecticut / Nevada / Washington / New York / Rhode Island residents is $67,800 - $133,100.Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

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