Job description

Always Compassionate Home Care provides the highest quality of community home-based services, combined with exceptional compassion and innovation to enhance each patient’s quality of life. By bringing together several of the top home health agencies in the state, we have become one of New York’s leading providers with strategically placed offices that serve thousands of clients every day.

The Intake Coordinator will directly educate a prospective patient through the intake process leading to enrollment with Always Compassionate Home Care and their need with either a Personal Care or Home Health Aide. This person will work closely with referral sources, account managers, personal care team, and provider relations to ensure all tasks are efficiently completed associated with the enrollment process.

The Intake Coordinator is expected to maintain ethical conduct, compliance with state, federal and agency regulatory requirements, and will be responsible for quality and satisfaction of prospective patients and referral sources. This person will focus on intake for all private pay referrals, client satisfaction, and working closely with coordination team to enroll and provide staffing for prospective patients.

Qualifications:

• At least one year of Intake experience in a Home Care setting
• Ability to work in a fast-paced environment
• Excellent communication skills
• Experience in customer service and sales

Requirements:

• Answers phones from referral sources for intakes
• Enters telephone referral information into EMR
• Obtains initial authorization for care from insurance company
• Refers to scheduling department need for coverage
• Reports back to referral source status of start of care
• Documents and reports to Supervisor when there is a change in client status, change in service requirement, change in employee assigned to case and any unsatisfactory performance
• Is productive and uses time efficiently
• Other duties as required

Benefits:

• 401(k)
• Health Insurance
• Dental/Vision
• Aflac
• Paid time off

Always Compassionate Home Care provides equal opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, sex, gender identity, sexual orientation, pregnancy, status as a parent, national origin, age, disability (physical or mental), family medical history or genetic information, political affiliation, military service, or any other non-merit based factors protected federal, state, or local law. All employment related decisions are based solely on relevant criteria including experience and suitability. If you require assistance to fill out this application form or during any phase of the job application process, please notify the person who gave you this form or Always Compassionate Home Care’s Human Resources Department and every reasonable effort will be made to accommodate your needs in a timely manner in accordance with federal, state, and/or local law.

Job Type: Full-time

Pay: From $58,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Medical specialties:

• Home Health

Schedule:

• 8 hour shift
• Monday to Friday

COVID-19 considerations:
DOH requires fully vaccinated individuals or a medical exemption letter from your MD

Ability to commute/relocate:

• Melville, NY 11747: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 3 years (Preferred)
• Medical terminology: 1 year (Preferred)
• Home Care Coordination: 3 years (Preferred)
• Intake: 2 years (Required)

Work Location: One location

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