Job description

Position Summary

Position Title: Field Team Lead
Category: Client Services Operations
Reports To: District Manager
Location: Kansas City, MO 64055
Shift Timing: 6:00 AM - 12:30 PM Morning ; 39 hours per week
Weekly : Monday - Saturday
Rate: $14.50 per hours
Compensation: Competitive and Flexible, Commensurate with Experience
Job Classification: Full-time Employee/FLSA Non-Exempt
Pay Period: Bi-Weekly Payroll
Language: English
Benefits: See Benefits and Total Rewards below.

Field Supervisor Position Profile
https://proforceco.com/wp-content/uploads/2022/10/Field-Supervisor-v1.05.pdf

About LG-OSS

LG-OSS, LLC is a full-service Logistics, Transportation, and Supply Chain company servicing customers globally. We are committed to delivering superior supply chain solutions, dedicated material handling, inventory management and associated transportation solutions to major corporations and governments. Our Mission is to exceed customer expectations in the provision of supply-chain and logistics solutions by
delivering operational excellence using customized solutions.

Our Core Values
The P.A.L.S framework is a standard for supervisors, managers, staff, and leadership.

• PRIDE is when we derive satisfaction from one's own achievements and completion of daily tasks at a higher level than the status quo.
• ACCOUNTABILITY is how we honor our commitments to our customers, our business and each other by owning our actions, words and choices.
• LOYALTY is the commitment to support each other in personal and professional success on and off the job.
• SERVICE is the desire for each person to discover their heart to serve, answers their call to lead, and summons their courage to engage for the better of all.

Your Benefits and Total Rewards
We believe people are multi-dimensional – so, rewards should be too! So, our Total Rewards program intentionally impacts mind, body and soul – for a healthier you!
The Company’s Total Rewards and Compensation program clearly demonstrates a commitment to providing support and assistance in all stages of your life. The Company is committed to support the health and well-being of its employees.

• Financial Benefits
• Health and Medical Insurance Benefits
• Dental Insurance Benefits
• Vision Insurance Benefits
• Prescription Drug Coverage
• Disability Insurance Benefits
• Life and Family Benefits
• Life Insurance
• Professional Growth and Development
• Other Benefits

Compensation, Benefits and Rewards

HEALTH, MEDICAL, PRESCRIPTION AND DENTAL INSURANCE BENEFITS
The Total Rewards health and wealth package for full-time employees includes,

• Health Insurance
• Dental Insurance
• Vision Insurance

FINANCIAL BENEFITS
The Company has developed policies and procedures to ensure wages and salaries are comparable to those of other employees with similar jobs at the Company or in our industry. Our wage and salary policy is designed to attract and retain the best-qualified people available. In addition to competitive salary and wages, the Company offers,

• Paid Holidays
• Paid Time Off
• 401(k) Retirement Plan
• Group Term Life Insurance
• Short-Term Disability.

More Financial Perks!!

• HOT LOCATION BONUS

If you are assigned to a high priority location, you may be eligible to receive $100 for 30, 60, and 90 days worked, for a total of $300. Ask your recruiter or HR specialist about your eligibility.

• 60-DAY FAST START REVIEW AND PAY RAISE

Every new team member will receive a review after 60 days of work, with the possibility of getting a $0.50 increase to their hourly pay rate. COMMUNICATION ALLOWANCE

All new team members receive a company paid cell phone allowance on every paycheck in the amount $13.85.

• REFERRAL BONUS!

We will pay any team member for referring friends who join the LG-OSS team. We will pay you $150 after your referral works 60 days and another $150 after your referral works 90 days for a total of $300, just for referring a new team member! And the best part…NO LIMIT to how many referral bonuses you can get. ANNUAL PERFORMANCE AND PAY REVIEW

Companies often tell you they will give you a review and then it's never a priority. At LG-OSS, all team members receive an Annual Performance Evaluation with the possibility of a $0.50 increase to their pay rate.Even More Perks…

• Flexible Schedule

We try to be as accommodating to your schedule as possible. When you need scheduling flexibility, we go to bat for you and work with your manager to determine how we can accommodate your request.

• Working Under Minimal Supervision

Most locations have 1 LG-OSS employee on the warehouse worksite, so our team members have the freedom to work independently on their job. We have amazing software, tools, and resources which you will learn to use to work independently and successfully – something that will also be good for your resume! Opportunity to Work Extra Hours

Not guaranteed, but if there are open locations in the area there is an opportunity for you to get extra hours and/or paid mileage for driving to other locations to help out – we’re all for it! So, if you want additional hours, let us know!!

• 30 Hours Per Week = Full Time

We promote that a 30-hour work week equals full-time status for us, meaning you can take advantage of our full selection of employer-paid and supplemental benefits, paid holidays, paid time off, and more!

Intangible Benefits
Intangible rewards can only be delivered by a company and supervisors who care. Intangible rewards at the Company include praise, awards, honors, recognition, inclusion, etc. We take this seriously – here’s how seriously and what else you can expect:

• Healthy Leadership Team
• Strong Corporate Culture
• Caring, Qualified Colleagues and Leaders
• Strong Continuous Improvement Culture
• Servant Leadership Management Model
• Culture that Values Diversity & Inclusion
• Career Advancement possibilities
• Career Stability in an established organization

Position Purpose
Under the direction of the District Manager, the Supervisor will coordinate all aspects of the daily activities of their designated garages and ensure the demands of each facility are met. As a Supervisor, you are to be the main example in the field of what P.A.L.S leadership is through policy and procedure adherence. In this position, you will
serve as the primary hub for upward and downward communication between LG-OSS and the client.

Essential Duties and Responsibilities
The Supervisor will ensure the completion of day-to-day duties from the field by communicating via email or phone on issues, conducting daily calls with Supply Attendants; ensuring all required reports are submitted daily for designated garages; providing notification for all issues and employee complaints; and managing corrective actions.
Essential Functions
Ensure garage coverage is met daily or back-up coverage is arranged due to PTO requests, call-offs or vacancies.

• Coverage can be done by the Supervisor or a nearby Supply Attendant.

Maintain inventory quality and quantity through 98% or above scan compliance in all assigned garages.Ensure SLA requirement of 7:30 AM (local time) is met daily.

• CPE scanning and stocking
• Minor material sorted, stocked in lockers or shelves
• RMAs processed
• New stock received in

Ensure the daily Garage 101 tasks are completed by their team

• Garage Product Signs – Placed directly above correct product
• Product Staged Correctly – Pallets combined and orderly
• Desk Area – Clean, organized and functional
• Garage Barcode – placed on desk or wall
• Policies – LG-OSS and AT&T policy compliance
• On Time – Report daily at designated time / submit daily reports by set deadlines
• Task Sequence – Complete operations task sequence in order
• Other – Garage 101 task amendments when necessary

Ensure the Quarterly Inventory score is at or above 99.5% for all assigned locations

• All good stock must be reported through WMS
• All CPE scanned to supervisor sub location must be reported through WMS

Responsible for the performance of their team

• Train, coach and evaluate team members to ensure a full understanding of a Supply Attendant’s responsibilities and proper completion of SLA required tasks, Garage 101, and Quarterly Inventory processes.
• Retrain team members who are under performing or have failed performance reviews.

Be a Safety Leader who is responsible for maintaining an accident-free work environment with their team in all garages.Complete designated garage visits and meet with local garage managers

• Once a month for metro locations
• Once a quarter for remote locations
• Twice within a 60-day period of all new hires to your team

Documents coaching and reports necessary corrective actions to District Manager for Supply Attendants who are underperforming, in violation of attendance policy, exhibit unprofessional business etiquette and/orany other violations of company or safety policies.

Maintain a list of AT&T managers and LG-OSS employees for assigned garages.Must know and monitor Supply Attendant’s schedules, communicate attendance issues, advise on schedule modifications, FT and PT hour adherence and designed hourly payroll codes (bereavement, jury duty, etc.).Approves Supply Attendant’s timecard daily, approve/deny overtime, approve/deny PTO.Approve Supply Attendant’s mileage/expenses daily.Hosts and participates in daily conference calls with varied members of staff, management and client.Participates in extended leadership skill developmentOther duties as assigned Supervisory Responsibility

• This position can have up to 15 direct reports

Travel

• 25% -50% Local travel is expected for this position annually (less than 100 miles one way per trip).
• 0% - 25% Extended travel is expected for this position annually (more than 100 miles one way per trip)

CompetenciesLeading Others

• Fostering Teamwork and Diversity

Communication and Influence

• Building Collaborative Relationships
• Persuasive Communication

Preventing and Solving Problems

• Safety Awareness
• Technical Expertise

Achieving Results

• Thoroughness and Initiative

Self-Management

• Personal Accountability
• Flexibility and Stress Management

Physical and Mental Demands
Work Environment
This job operates in a warehouse environment. This role routinely will have loud noises, bright lights and be subject to similar interior temperatures sometimes equal to current exterior weather conditions.

Physical Demands
While performing the duties of this job, the employee is regularly required to talk or hear. Specific vision abilities required by this job include close vision and ability to adjust focus. This would require the ability to lift, bend, twist, sit and stand for extended periods of time as needed to complete daily tasks. This role uses pallet jacks, WMS
(Newton) and Microsoft Office products. Ability to lift a minimum of 50 lbs.

Position Type/Expected Hours of Work
This is a full-time position. Days of work can vary based on operational needs in different territories.
Hours can vary including extended evening, weekend, and holiday time in order to support operational demands.

Required Qualifications and Experience
Work Eligibility

• U.S. Citizenship or authorized U.S. Work Eligibility
• No U.S. Work Visa sponsorship available

Required Education, Experience & Eligibility Requirements

• Valid Driver’s License
• High School Diploma/GED
• One year of experience in a warehouse environment
• One year of supervisory experience or similar leadership role

Additional Eligibility Qualifications

• Use of a Pallet Jack
• Prior inventory management experience
• Microsoft Office Suite (Excel, Word & Outlook)
• WMS knowledge (Newton & SAP)
• Active Smart Phone/ Equivalent Device

Job Type: Full-time

Pay: From $14.50 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Day shift

Application Question(s):

• If our company, LG-OSS, extends you a job offer, can you pass a background check?

Education:

• High school or equivalent (Required)

Experience:

• Warehouse or Similar: 1 year (Required)
• Supervisory or Leadership: 1 year (Required)
• Microsoft Office (Excel, Word & Outlook): 1 year (Required)
• Valid Driver’s License: 1 year (Required)

Language:

• English (Required)

Work Location: One location

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