Job description

Receptionist/Administrative Assistant

DEPARTMENT: Business Office

REPORTS TO: Business Office Manager

WAGE: Non-Exempt

General Purpose:

Greet visitors, answer phones, and provide basic administrative support for the Business Office and the Nursing Department.

Essential Job Functions

This facility expects their employees to promote an atmosphere of teamwork with other employees and hospitality and comfort for its residents. Therefore, the following list of duties is not all-inclusive:

• Answer phones, assist visitors and residents and relay communications.
• Work with the Business Office Manager to assist in preparing financial folders for new residents.
• In coordination with nursing confirm doctors’ appointments for residents, arrange for transportation to and from appointments and notify family of arrangements.
• Perform manual census reconciliation.
• Process payments.
• Schedule resident care plan meetings and communicate these to facility managers.
• Conduct calls to residents after discharge to inquire of continued wellness.
• Carry out additional administrative support which may include maintaining medical records, and preparing special reports.
• Responsible for ordering and maintaining office supply par levels.
• Attend in-service education programs in order to meet facility educational requirements.
• Be familiar with Standard Precautions, Exposure Control Plan, Fire Drill & Evacuation Procedures and know how to use the information.
• Maintain confidentiality of resident and facility records/information.
• Protect residents from neglect, mistreatment, and abuse.
• Protect the personal property of the residents of the facility.
• Others as directed by the supervisor or administrator.

Minimum Qualifications

• Organized and detailed in work performance.
• Excellent technical, assessment and documentation skills
• Good communication skills with excellent self-discipline and patience.
• Genuine caring for and interest in elderly and disabled people in a nursing facility.
• Comply with the Residents' Rights and Facility Policies and Procedures.
• Perform work tasks within the physical demand requirements as outlined below.
• Perform Essential Duties as outlined above.

Working Conditions

• Subject to frustrations in meeting work demands due to frequent interruptions.
• Fast paced, required to make decisions quickly
• Involved with residents, personnel, visitors, government agencies/personnel, etc., under all conditions and circumstances.
• May work beyond normal duty hours, on weekends, and in other positions temporarily, when necessary.
• Subject to call-back during emergency conditions (e.g., severe weather, evacuation, post-disaster, etc.).
• Subject to exposure to infectious waste, diseases, conditions, etc., including TB and the AIDS and Hepatitis B viruses.
• May be subject to the handling of and exposure to hazardous chemicals

Physical and Sensory Requirements

• Assist in the evacuation of residents during emergency situations
• Function independently, and have flexibility, personal integrity, and the ability to work effectively with residents, personnel, and support agencies.
• Meet general health requirements set forth by the policies of this facility, which may include a medical and physical examination.

Sitting

5-7 hours per 8 hour work shift. Alternates frequently to walking.

Walking

1-3 hours per 8 hour work shift. Alternates frequently to standing and occasionally to sitting.

Standing

1-2 hours per 8 hour work shift. Alternating frequently to walking and occasionally to sitting.

Key: Rarely= ≤ 5% Occasionally = 0% - 33%; Frequently = 33% - 66%; Constantly = 66% - 100%

*(Rarely – would most likely occur in emergency situations only)

Lifting:

WEIGHT

FREQUENCY

OBJECTS

1-10 lbs

Constantly

Books, supplies and equipment

11-20 lbs

Frequently

Supplies and equipment

21-35 lbs

Occasionally

Equipment, boxes of supplies

36-50 lbs

Occasionally

Equipment, boxes of supplies

51-75 lbs

Rarely

Equipment, boxes of supplies

Carrying:

WEIGHT

FREQUENCY

OBJECTS

1-10 lbs

Constantly

Books, supplies and equipment

11-20 lbs

Frequently

Supplies and equipment

21-35 lbs

Occasionally

Equipment, boxes of supplies

Bending: Frequently

Squatting: Occasionally

Kneeling: Occasionally

Climbing: Occasionally

Reaching: Frequently

Grasping: Frequently

Fine Manipulation: Constantly

Driving: Occasionally

Exposure Determination Information:

Numbers 1 through 3 indicate the risk potential of your exposure to blood or body fluids. Established procedures identify the appropriate personal protective equipment that you should use when performing tasks. The following numbers indicate your risk potential:

It is highly likely that while performing functions of this job, there will be tasks that will require you to be exposed to blood or body fluids.

This job does not normally involve contact with blood and/or body fluids but while performing the tasks associated with this job, it may be necessary for you to perform a task that involves exposure to blood or body fluids.

This job does not typically involve exposure to blood or bodily fluids. However, if the employee is trained in first aid/CPR, this may entail some exposure risk.

The position of Receptionist/Administrative Assistanthas an exposure determination of

EMPLOYMENT AT WILL: It is the express policy and intent of this facility that the employment relationship is one created and governed by the continuing will of both parties. I understand and agree that my employment is for no definite period and may, regardless of the date of payment of my wages and salary, be terminated at any time without prior notice and without cause by either party, unless provided otherwise by a written agreement signed by the President of this company.

NONDISCRIMINATORY STATEMENT: This facility does not discriminate on the basis of race, religion, national origin, color, creed, sex, age, disability, marital or veteran status with regard to employment.

Job Description Review

I understand this job description and its requirements; and that I am expected to complete all duties as assigned. I understand the job functions may be altered from time to time. Management reserves the right to modify this job description at any time.

I further understand that the purpose of this job description is to identify the major duties and responsibilities of the job and that it is not intended to contain each and every duty inherent in this job.

I have noted below any accommodations that are required to enable me to perform these duties. I have also noted below any job responsibilities, which I am unable to perform, with or without accommodation.

Employee’s Signature Date

Supervisor or Orientation Leader Signature Date

Job Type: Full-time

Pay: $11.00 - $13.00 per hour

Schedule:

• Weekends only

Ability to commute/relocate:

• Sevierville, TN 37862: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 1 year (Preferred)

Work Location: In person

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