Job description

Working for Imagequix means being a part of an innovative, fast-growing company plus having all the opportunity for impact and career growth that comes with the territory. There’s some great work being done here by a lot of great people. If you’re up for the challenge and ready for an adventure we’d love to hear from you!

We reward our people
All full-time Imagequix employees are offered a rewards program that includes competitive base salary, bonus, and benefits.

We love to learn
There are so many opportunities here to learn and build a career. We support employees’ growth by offering a wide range of continuing education options, including core skills, management training, and guided learning.

We take employee wellbeing seriously
We offer comprehensive healthcare coverage, including medical, dental, and vision, as well as employee assistance programs and mental health resources. We also offer flexible time off, significant paid family leave, and more.

The world has changed. So has the way we work.
The majority of our employees say they prefer a hybrid model of work—some in-office time, some WFH—so that’s our current approach. No matter what, though, we’re committed to listening to our team.

A Technical Account Manager (TAM) at IQ is a proactive strategic and technical partner, collaborating with Enterprise customers as an expert in leveraging IQ to outperform industry benchmarks.

Responsibilites

• Collaborate with Enterprise customers as a strategic technical expert focused on product/ platform enablement.
• Provides technical guidance, direction, and insight on all sects of IQ’s products to customers.
• Educate and train customers on best practice behavior to increase overall product engagement using the IQ platforms.
• Lead customer onboarding process through collaboration with Enterprise Client Success Managers (CSM) for guidance, training, and installation.
• Act as an internal customer advocate, partnering with account owners, to manage feature requests, workflow projects and open support cases.
• Demonstrate advanced IQ features and troubleshoot delicate issues.
• Assist with producing repeatable Knowledge Base articles for documentation of customer solutions across the Technical Success Team.
• Assist Client Success to identify new product adoption/ upsell opportunities and communicate delivery expectations.
• Document end-to-end customer product journey to create efficiencies in platform usage, noting all product shortcomings for representation in product road-map planning.
• Continue knowledge, education and innovation across all IQ product offerings and manage new feature adoption as customers are eligible.
• Willingness to travel on-site with enterprise customers and Fall seasonal expectation to work extended hours.
• Manage customer confidence towards successful contract/ revenue renewal

Compensation

• $70k + client rentention bonus
• 100% company paid insurance premiums for both you and your family
• 401k match
• Discretionary PTO policy

Qualifications

• 2+ years of technical support with customer-facing interactions
• Ability to identify renewal risks and collaborate with internal teams to mitigate risks
• History of building meaningful relationships with customers
• Intermediate understanding of software and computer programs
• Ability to support and train users with screen sharing software
• Ability to manage multiple priorities and communicate progress of product requests
• Experience working with clients, product, and engineering teams - with the ability to break down complex concepts to non-technical stakeholders

Job Type: Full-time

Pay: From $70,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Vision insurance

Schedule:

• 8 hour shift

Supplemental pay types:

• Commission pay

Work Location: Hybrid remote in Raleigh, NC 27603

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