Our office is located at 6425 Santa Margarita Street Unit 120 Las Vegas, NV . If you are located within commutable distance of the office, you may opt to work onsite, OR potential to be full work at home once fully trained and meeting performance expectations as you take on some tough challenges.

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Come make an impact on the communities we serve as we help advance health equity on a global scale. Here, you will find talented peers, comprehensive benefits, a culture guided by diversity and inclusion, career growth opportunities and your life’s best work.SM

The Specialty Distribution Customer Account Associate will be responsible for maintaining the overall success of the hospital and health system customer accounts we partner with, to include ensure that health system needs are met and Frontier Therapies delivers upon product sourcing, procurement, account management and logistics expectations. This role will be under direct supervision from the Supervisor of Procurement & Inventory Warehouse Operations at an Optum Frontier Therapy located in Las Vegas, NV.

Frontier Therapies partners with pharma/biotech manufacturers, health care providers, health systems, and payers to champion a better model of care for patients to help patients realize the promise of clinical outcomes unlocked by advanced therapeutics. The successful candidate will be responsible for managing multiple distribution customers(covered entities / health care providers) within the Optum Frontier Therapies portfolio. The Customer Account Associate will be responsible providing day to day distribution account support.

This role will work closely with Frontier Therapies leadership to support overall portfolio distribution operations, including the evolution of onsite and virtual distribution operations processes and service models as our team grows. This position will provide direct support to accounts including account creation, order management, and resolving account questions and concerns. As a new Optum business, we are building on our strengths but also challenging the status quo. We are creating a business that is designed to specifically serve the unique needs of rare disease patient populations and support the emerging therapies, which require enhanced services and new capabilities over traditional specialty distributors. Our mission, ‘supporting people with compassion while creating access to therapies at the frontier of health care,’ and vision, ‘that all people, no matter how unique, can access a better tomorrow’ are what drive and motivate us, as part of the larger UnitedHealth Group mission ‘to make the health system work better for everyone.’

This position is full-time Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 6:00am - 5:30pm PST. Flexibility to work on site, telecommute, with potential to be full work at home once fully trained and meeting performance expectations. It may be necessary, given the business need, to work occasional overtime. Our office is located at 6425 Santa Margarita Street Unit 120 Las Vegas, NV

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  All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy.

Primary Responsibilities:

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  Set up new customer accounts in all relevant technology systems.
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  Develop and maintain relationship with customers (health care providers and health systems).
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  Manage routine account customer service needs.
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  Accept inbound calls and handle requests with professional phone etiquette.
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  Manage issue escalation process and ensures prompt follow-up with customers to resolve escalated requests.
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  Place direct, drop ship, and remote enhanced delivery orders.
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  Assist customers with system navigation (how to order product, view reports, etc.).
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  Process credit research and document retrieval requests.
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  Process customer and trading partner returns.
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  Maintain understanding of pharmaceuticals /supplies, sources, supplier performance, potential lead times or shipping disruptions that could impact specialty distribution or customer services.
  
• May oversee purchasing to maintain adequate stock levels while minimizing inventory.
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  Provide product knowledge/expertise to support resolution of backorder situations and optimal substitute product and vendor source.
  
• Communicate to customers drug shortage information and when available, alternative products.
  
• Accountable for placement and oversight of orders, including rush requisitions.
  
• Review all order confirmations, communicates any fulfillment issues to requisition, identifies and resolves pricing inconsistencies.
  
• Receive customer orders, verify invoices, distribute order, and approve payment.
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  Support customers’ needs for unique product procurement.
  
• Support pharmaceutical wholesaler relationship management and supplier performance management.
  
• Review and analyze purchasing and account data.
  
• Train backup buyer and other staff on pharmaceutical wholesaler ordering systems.
  
• Contact supplier for documentation of order receipt, track-down internal routing discrepancies, or determine if loss should be taken and item reordered.
  
• Provide support and management for pharmaceutical and supplies costs, prices, billing and revenue.
  
• Address pricing and billing discrepancies when requested.
  
• Reconcile credit to returns, pricing errors, product set-up problems and take corrective action.
  
• Review and analyze pharmaceutical and supplies purchasing and expense data reports.
  
• Summarize and escalate key issues with purchasing and expense data.
  
• Respond to requests for pharmaceutical and supplies purchasing and expense data for specific departments.
  
• Over time, develop and maintain cross-training in all inventory and warehouse duties including but not limited to executing daily, weekly, and monthly inventory tasks to include inventory receiving and put away, cycle counts, outdates and recalls
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  Adhere to policies and procedures.
  
• Pick, pack & ship customer orders.
  

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

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  High School Diploma / GED (or higher)
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  2+ years Specialty distribution customer service role experience
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  1+ years Drug level purchasing experience
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  Ability to work on site, telecommute, with potential to be full work at home once fully trained and meeting performance expectation

Preferred Qualifications:

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  1+ years of inventory management experience
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  1+ years of working in a warehouse or supply chain inventory environment
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  Previous work history managing high value sensitive pharmaceuticals
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  Licensed technician in home state

Telecommuting Requirements:

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  Reside within commutable distance to Las Vegas, NV
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  Required to have a dedicated work area established that is separated from other living areas and provides information privacy
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  Ability to keep all company sensitive documents secure (if applicable)
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  Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service

Physical and Work Environment:

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  Be a team player and collaborate across functions
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  Ability to lift 50 pounds
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  Ability to stand for up to 8 hours with intermittent breaks

Careers with Optum. Our objective is to make health care simpler and more effective for everyone. With our hands at work across all aspects of health, you can play a role in creating a healthier world, one insight, one connection and one person at a time. We bring together some of the greatest minds and ideas to take health care to its fullest potential, promoting health equity and accessibility. Work with diverse, engaged and high-performing teams to help solve important challenges.

Nevada Residents Only: The salary range for Nevada residents is $16.00 - $31.44.Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

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