School-Based Outreach Worker (OW) will conduct outreach activities to increase community awareness of the Waterbury SBHC Program and recruit eligible participants into the Program, focusing on the target population who lives in Waterbury, including school personnel, parents, and students.

The position involves providing consistent, self-serving, and quality customer service to both internal staff members and external partners in support of our school-based health services.

The Outreach Worker will actively manage assigned outreach events, enhance the customer experience and build and maintain relationships in the region they support.

This position includes but is not limited to, attending outreach events, health fairs, school activities, parent teachers' night, calendar management, patient follow-up, assistance in the enrollment process, language translation, insurance verification, and coordination with Access to Care team.

ROLE AND RESPONSIBILITIES

• Develops effective working relationships with students, school personnel, and/or family
• Communicates with students, families, health care team, and school personnel regarding student progress
• Provides presentations based on school environment/climate, promotion of services, data trends and other concentrations identified by students, families, or staff, as performance improvement initiatives
• Conduct activities that will facilitate comprehensive, quality services for free-reduced families
• Participate in meetings, workshops/training, outreach, and community activities
• Participate in quality assurance, evaluation, and data collection required by the grant
• Assist with the creation of advertisements and data collection
• Maintains confidentiality and complies with professional ethics according to departmental and professional standards
• Other duties as required

Outreach:

• Provides follow up and support to family through enrollment process
• Provide tracking of participants that School-Based is unable to reach
• For uninsured families, contacts parents for appointment to discuss HUSKY insurance for children
• Attends and tables at school functions, health fairs, parent groups and community events to promote HUSKY program
• Recruit from after-school programs, churches, and other related local community sites
• Track and document outreach encounters

Enrollment:

• Serves as a member of the Enrollment Core Team.
  • Reviews each new enrollment form for completion of information
  • Contacts parent or school records to obtain accurate information
  • Ensures that medical history and insurance information is complete
  • Responsible for timely processing of enrollment forms
• Provides follow up and support to family through enrollment process.
• Distribute enrollment forms and flyers to the school

QUALIFICATIONS

• Associates degree required
• Bilingual skills Preferred (Spanish, Polish, Albanian preferred)
• Healthcare experience (Medical, Dental, or Behavioral Health)
• Knowledge of Medicaid and Private Insurance
• Proficient in Microsoft Office, Outlook, and word processing
• Proven ability to multi-task in a fast-paced work environment
• Detail-oriented and strong organizational skills
• Problem-solving and critical thinking skills a plus
• Ability to facilitate referrals to support services
• Ability to work in a team and independently
• Valid driver's license & good driving record
• Must have reliable transportation
• Available for evening and weekend hours
• Significant community-based experience and knowledge of the local community preferred
• At least one year of experience with school-aged children and families preferred

PHYSICAL REQUIREMENTS/WORK ENVIRONMENT

• Combination of sustained periods of sitting, walking, and stair climbing
• Minimal lifting and carrying activities
• Ability and willingness to travel to required training and annual meetings.
• Regular regional travel as necessary.
• Hours of Operations M-F with some weekends/evening

COMMUNICATION SKILLS:

• This position must interface with school staff, patients, family members, community agencies, and other providers within the organization.
• Strong communication and customer service skills

CONFIDENTIALITY OF INFORMATION

• Personal Health information is kept in strict confidence. Confidentiality of patient and business information is a requirement. Full access to patient medical records and encounter data. Confidentiality must be maintained according to CHC policies.