Job description
- Country / Region : United States
- City : Beverly Hills
- Business group: Fashion & Leather Goods
- Contract type: Permanent Job
- Function: Retail
- Experience required: Beginner
- Reference No.: CDC07458
- Date of publication: 2022.11.07
Position
JOB TITLE: Sales Associate
REPORTS TO: Boutique Manager / Boutique Director
Job purpose:
The Sales Associate is responsible for delivering best in class client service, achieving individual sales goals, building lasting client relationships through mastery of product knowledge and selling ceremonies as well as understanding Boutique operating processes.
Profile
Tasks & responsibilities
Sales Performance:
- Achieve and exceed individual Sales Goals and Key Performance Indicators (KPI) including, Individual Sales Volume, Units per Transaction (UPT) & Average Dollar per Transaction (ADS)
- Maintain a strong drive for results and a positive, team first attitude at all times
Client Development:
- Ensure a welcoming client focused environment, which includes offering best in class service, in person, over the phone and through electronic communication
- Develop local and international client book with the ability to recruit and develop top clients
- Demonstrate strong product expertise, engage clients through the details and stories of our products
- Problem solve in partnership with leadership team to ensure that each client issue is accurately resolved to the benefit of the business
Additional information
Boutique Operations:
- Support floor moves, merchandising, visual merchandising, and housekeeping as needed
- Help locate merchandise at other Boutiques for clients, accurately process charge-send sales per Company guidelines
- Responsible for individual stock assignments, including organizing stock on floor and in the heart of the house
- Participate in all inventory and cycle counts and protect the assets of the Boutique through understanding and following operating procedures
- Assist in packing or wrapping customers’ merchandise, when necessary
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