Job description

Summary

The primary purpose of this position is to provide daily guidance, supervision and accountability of program residents as well as security of the facility.

All activities must support the Firetree, Ltd. mission, strategic goals, and objectives.

Essential Duties and Responsibilities

The position duties and responsibilities listed below describe the general nature and scope of work. Other responsibilities, duties and skills may be required and assigned, as needed.

• Guide and supervise resident movements inside and outside of the facility.
• Assist residents with indoor and outdoor leisure activities and smoking breaks.
• Assist in intake and orientation to include completion of forms, reviewing client rules and consent forms, logging personal items.
• Conduct regular room checks to ensure resident accountability and clean living environment.
• Monitor resident behavior and log any issues in the communication log.
• Complete inter-facility reports on any unusual incidents or occurrences with residents as needed.
• Submit reports as directed by supervisory staff and/or program policy and procedures.
• Attend mandatory in-service training and outsourced training as required.
• Assist residents in self-medication in absence of the medical staff.
• Transport residents to and from appointments or destinations (pick-up/drop-off) as needed.
• Sign residents in and out of facility.
• Complete resident searches to include: pat-down, bag, auto, room, locker searches and monitoring of metal detector.
• Maintain accurate logs including Shift Log, Work Release Log and Visitor’s Log.
• Perform inventory counts of resident personal belongings.
• Perform inventory counts on storage and cleaning chemicals stored in the facility.
• Supervise residents in performance of assigned duties.
• Administer breathalyzer and drug screening tests as needed or required.
• Assist in the food handling/preparation process as required, hand out bag lunches as necessary.
• Answer and respond to phone calls from referral sources.
• Answer/screen front entry door.
• Check/review EVS as required.
• May run group sessions and community meetings and record notes.
• Effectively use Enterprise Manager (EM).
• Perform other duties as assigned.

Behavioral Competencies

This position requires the incumbent to exhibit the following behavioral skills:

Job Knowledge: Exhibits requisite knowledge, skills and abilities to perform the position effectively. Demonstrates knowledge of policies, procedures, goals, objectives, operational entities, requirements and activities as they apply to the assigned organizational entity of Firetree; uses appropriate judgment & decision making in accordance with level of responsibility

Commitment: Sets high standards of performance; pursues aggressive goals and works hard/smart to achieve them; strives for results and success; conveys a sense of urgency and brings issues to closure; and persists despite obstacles and opposition

Customer Service: Meets/exceeds the expectations and requirements of internal and external customers; identifies, understands monitors and measures the needs of both internal and external customers; talks and acts with customers in mind; and recognizes working colleagues as customers

Effective Communication: Ensures important information is passed to those who need to know; conveys necessary information clearly and effectively orally or in writing; demonstrates attention to, and conveys understanding of, the comments and questions of others; and listens effectively

Responsiveness and Accountability: Demonstrates a high level of conscientiousness; holds oneself personally responsible for one's own work; and does fair share of work

Teamwork: Balances team and individual responsibilities; exhibits objectivity and openness to others' views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; supports everyone's efforts to succeed

Education and/or Experience

A high school diploma or GED and demonstrated experience dealing effectively with people. An equivalent combination of education, training, and experience may be considered.

Technical Skills

To perform this job successfully, the employee should have strong computer skills (MS Word, Excel, and Outlook). Must have the ability to learn other computer software programs as required by assigned tasks.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

To perform this job successfully, the employee is frequently required to remain in a stationary position. Daily movements include sitting; standing; operating computers and other office equipment; moving about the office; and attending onsite and offsite meetings. The employee must be able to communicate via email and verbally via telephone. The employee must occasionally transport up to 25 pounds.

Program Monitors will be scheduled on a rotating basis to provide 24/7 coverage, as such the employee must be capable of adjusting to any and all shifts assigned.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Office environment. The noise level in the work environment is usually moderate.

Job Type: Full-time

Pay: $15.50 - $18.25 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Referral program
• Retirement plan
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday
• Weekend availability

COVID-19 considerations:
PPE is supplied by the company. The company follows CDC and PA DOH guidelines regarding COVID-19. Daily health screenings are conducted with temperatures checks. Vaccinations are strongly encouraged but not required.

Ability to commute/relocate:

• Hummelstown, PA 17036: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Able to pass criminal background check, driver record check and pre-employment drug screen?

Experience:

• dealing with public: 1 year (Preferred)

License/Certification:

• Driver's License (Preferred)

Work Location: In person

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