For over 87 years, we have worked to create trusting relationships with our fire family. The bonds we build are the foundation of our credit union. As the largest, exclusive firefighter credit union in the nation with $2.0B in assets, we serve over fifty-five thousand members in more than seven hundred fire departments.

We have an immediate opening for a Operations Services Specialist I to work out of our corporate office in Pasadena, CA. As an Operations Services Specialist I, you will be responsible for supporting members and all Credit Union departments by processing account transactions, managing member accounts, researching member and bank inquiries, processing levies, subpoenas, and wire transfers. Operations services specialists interface with members by mail or phone. Operations services specialists also assist members by identifying financial needs and recommending appropriate FFCU products and services.

Typical Responsibilities:

• Process and manage member accounts and related transactions such as deposits (e.g., savings and checking), investment accounts (e.g., Certificates, IRAs, Trusts), account changes, and transactions (e.g., new membership).
• Process and disposition member accounts that are inactive or dormant, or accounts of deceased members.
• Process mail, research member inquiries and shared branch/ATM network requests, and process levies and subpoenas.
• Recommend FFCU financial products and services to members to meet individual consumer needs.
• Participate in special projects and perform other duties and assignments as needed.
• May travel occasionally to attend meetings, conferences, training, or other work-related events.

Basic Qualifications:

• High school diploma or equivalent.
• Experience working at a financial institution, call center, and/or in a sales position.

Firefighters First Federal Credit Union is an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, color, religion, age, gender, marital status, physical or mental disability, medical condition, pregnancy, sexual orientation, gender identity or expression, national origin, veteran status, genetic information, or any other status protected under federal, state, or local law. Firefighters First Credit Union is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact Human Resources at careers@firefirstcu.org or 323-550-2214.