Job description

Learn more about working at Clackamas here: http://bit.ly/clackamas-youtube
Expand your career and join the Clackamas FCU Team!
What makes Clackamas different from a bank? Our structure, values, and impact. We put people before profits. We aren't owned by stockholders or governed by a paid board of directors. We're a financial cooperative, owned by members, run by a board of volunteers who aren't in it to make money - they're in it to make a difference. At Clackamas, we work every day to deliver on that: offering products and services tailored to your needs, volunteering in the communities we serve, making donations, sponsoring events, and being a good neighbor. At Clackamas, we've got your back.
THIS JOB IS ELIGIBLE FOR A $1000 NEW HIRE BONUS**
Pay Range: $20.00 $25.00 per hour
Those who are FLUENT in Spanish are eligible for a language differential rate increase.
At Clackamas Federal Credit Union, each employee has the opportunity to improve lives by offering world class service. The Member Advocate (Banker) is a key frontline position, you will initiate services to support our members, ranging from processing routine transactions, opening new accounts and taking loan applications- ensure we are serving our members with unparalleled service. Each Member Advocate is empowered to utilize a variety of member-focused solutions and transactions; (cross-selling our exciting services, products, and promotions; assist in fraud reports, account inquiries, and account maintenance) to support our members.
Here is a snapshot of what our Teams day-to-day looks like:

• Connecting and chatting with members via walk-in branch operations and via Credit Union technology including phone systems, online chat, and email.
• Researching and resolving fundamental member inquiries about member accounts, loan applications, verify transactions, and examine documents.
• Thoughtfully reflect and analyze members goals, needs, and concerns, and educate our community on appropriate products/services to ensure one-touch resolution and to build a long-term banking relationship with each member.
• Protect our members by resolving loan application issues, addressing credit report concerns, and working with each member to move them towards financial success.
• Excited to support our team by being consistently prepared and ready to help our members by delivering a world-class interaction through face to face connections and secure digital services.
• Demonstrates proficiency and knowledge about technology with the ability to quickly learn and access products through banking core systems.
• Have fun in this fast paced environment.

Job Type: Full-time

Pay: $20.00 - $25.00 per hour

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