Job description

Do you enjoy facing tough situations and problem-solving? As a help desk specialist, you help provide the right solutions to the customers, delivering customer experiences and satisfaction, unlike any other job.

VoroMotors is one of the leading electric scooter distributors in the US. Our mission is to turn alternative transport into a mainstream mode of transport through affordable electric scooters. Intensive and detailed training would be provided.

Key Qualifications:

• Passionate about technology and electric vehicles
• Mechanically inclined
• Strong troubleshooting skills in electronic products, with a passion for problem solving and investigation.
• Ability to maneuver through tricky situations by being patient, understanding and empathetic
• Ability to deliver a professional and smooth customer experience
• Fluent verbal and written communication skills
• Ability to thrive and learn quickly in a lively work environment
• Responsible and disciplined to work efficiently alone and as a team.
• Prior experience in customer service or other similar job roles.

Your roles and responsibilities:

• Responding to phone, chat and email support-related inquiries while delivering excellent customer service and managing customers’ expectations.
• Understanding, investigating, and troubleshooting technical product-related issues
• Provide feedback and follow up with solutions to customers that result in complete customer satisfaction.
• Explaining to customers that walk-in in regards to repairs (5% of the role depending on the customers)

Your job as a Help Desk Specialist is to conduct both outbound follow-up calls and inbound phone calls, as well as responding to customers’ after-sales support-related inquiries through live chat and emails. By being tech-savvy, productive, having strong people skills and a problem-solving mindset, you will be able to learn new skills quickly and be part of the leading personal electric vehicle company in the United States that is rapidly growing and constantly striving to improve.

Additional Requirements:

• Willingness to learn and improve yourself.
• Have a professional, calm, and positive attitude.
• Be a good listener, approachable and empathetic.
• A good team player that is eager to help others.
• People person

Benefits:

• Paid Time Off
• Be part of a team that is supportive
• Dynamic, stimulating and open environment

Job Types: Full-time, Part-time

Pay: $17.00 - $22.00 per hour

Job Types: Full-time, Part-time, Contract, Temporary

Pay: $17.00 - $22.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off

Schedule:

• 8 hour shift
• Holidays
• Weekend availability

Ability to commute/relocate:

• Panorama City, CA 91402: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location

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