Job description

Position: Hotel General Manager

Hampton Inn by Hilton

We are a growing organization, including current opportunities and new hotel developments. We are currently recruiting for committed, dedicated individual to join our team of professionals in the capacity of General Manager for our beautiful Hampton Inn by Hilton, in Rome, NY. We’re looking for an experienced individual that shares a commitment to superior quality and service and are honest and passionate about providing high standards with great results!

Job Overview:

Manage hotel operations to maximize profitability and growth and drive brand initiatives through the leadership of people delivering exceptional experience to all guests.

What your Focus will Be:

• Manage day-to-day operations and assignments of the hotel. Plan and organize work, communicate goals, and schedule/assign work. Comply with and advise staff of formal policies and procedures, identify options and resolve issues.
• Recommend and/or initiate salary, disciplinary, or other staffing/human resources-related actions in accordance with company rules and policies.
• Meet or exceed established goals. Maximize room revenues and achieve Revenue Growth and Revenue Per Available Room goals.
• Develop and monitor the performance of financial and operational plans/budgets and sales and marketing plans for the hotel which support the overall objectives of the corporation. Control labor and expenses in all areas of operations. Generate well written commentary and correct departmental control issues.
• Generate and execute capital expenditure plans for capital improvements to enhance the assets of the company and elevate brand loyalty.
• Oversee the guest service function to ensure guest complaints are resolved appropriately and that service recovery gestures are made in order to ensure complete guest satisfaction. Achieve and maintain overall satisfaction scores as determined by the company
• Ensure that brand standards are met in all areas of the hotel; establish and maintain preventative maintenance programs to protect the physical assets of the hotel. Achieve productivity and quality goals.
• Ensure the development and implementation of programs and events that foster a positive work environment, e.g., new associate orientation, associate recognition programs, harassment-free workplace training, etc.
• Establish performance goals for associates and provide regular feedback. Develop a succession plan to ensure adequate future bench strength. Ensure all staff is properly trained and have the tools and equipment needed to effectively carry out their job functions.
• Ensure a safe and secure environment for guests, employees, and hotel assets. Achieve established Workers Compensation and safety compliance goals. Comply with all standards and inspection requirements.
• Develop and maintain rapport with key community contacts to ensure a visible presence in the local community.
• Promote teamwork and quality service through daily communication and coordination with all departments, regional contacts, and corporate office.
• Perform other duties as assigned.

Who We Are

We are an organization with a reputation of providing our guests with genuine hospitality and a commitment to service that exceeds their expectations. We strive to treat our Team Members fairly; to be great brand partners; to be committed and involved in the community we serve; and to be leaders in the hospitality industry. As a growing organization, our passion is serving guests and providing an unforgettable experience. We create loyal relationships by delivering what was promised with a focus on accountability, attention to detail, integrity and superior quality and service.

We are an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. We do not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

COVID-19 considerations:
We have a comprehensive covid 19 policy

Experience:

• Hotel management: 1 year (Required)
• Hotel experience: 3 years (Required)

Work Location: One location

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